F.A.Q

In case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery.
To facilitate a quicker resolution of your issue, we strongly recommend including photo or video evidence when contacting us.
-> An issue with the quality of the print : A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.
-> An issue with the print placement (distance from collar, off-center, etc.) : A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, and AOP products, there is a tolerance of 0.5" for print placement.
-> Wrong product : A photo of the product that was received, with the size tag clearly visible as well.
-> An issue with the product (incorrect size, brand, quality): A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame
-> A product sizing issue (manufacturer’s defect): A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface.The tolerance is +/- 1” for most adult garments and +/- 0.5” for baby clothing.
-> An issue with an electronic device (manufacturer’s defect) : A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.
-> Delivery-related product damage : A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. Reprinted item has the same issue as the original item: A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact us via our contact form as soon as possible. We'll do our best to accommodate your request.

If you are not completely satisfied with a your purchase for any reason, RaveArtPrint welcomes you to return the products for a full refund to your original method of payment if returned within 15 days of purchase, in most cases. Returns that are made from 15-30 days after purchase are eligible for online credit (if returned to us by mail)
Please review our return, refund, and exchange policies  for purchases made on RaveArtPrint.com.  Products must be returned in new condition.

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You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.